1. Who we are.

Helios Global Solutions Pvt. Ltd. located at 307, Tower 4, DLF corporate greens, sector 74a, Gurgaon Haryana -122004 (“Helios”) is the owner, operator and manager of www.heliosglobal.in (“Website”).
If you require any information or clarification regarding the use of your Personal Information (defined below) or this Privacy Notice or if you require any general information or clarification or inquiry regarding Helios or its services, please email us at: info@heliosglobal.in.

2. Overview.

In this privacy notice (“Privacy Notice”), Helios (“we”, “us”, “our”) simply and clearly explains who we are, what we do, how we collect and process the user’s (“you”, “your”) personal information, what your rights are and how you can reach us among other things. We therefore encourage you to read this Privacy Notice carefully.

This Privacy Notice kicks in the moment you visit our Website or are engaged in seeking advisory, consulting or other services from us (“Helios Services”).

Please keep in mind that our website and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites.

We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Personal Information. Please read the detailed terms of this Privacy Notice below.

3. Who this Privacy Notice apply to?

This Privacy Notice applies to all users of Helios Services. This includes visitors to the Website and clients already using the Helios Services. Anyone availing the Helios Services through any other platform shall also be subject to the terms of this Privacy Notice.

4. Use of Helios Services by children.

Helios Services are not for use children, i.e., those persons who are under the age of 18 years. If you are under the age of 18 years, you may use Helios Services only with the approval and involvement of a parent or legal guardian.

5. What ‘Personal Information’ we collect.

Personal information that we collect, store, process on our Website and through Helios Services is collectively referred to as ‘Personal Information’. Following are the categories of various types of Personal Information:

1. Information you give to us: We receive and store any Personal Information that you provide to us in relation to Helios Services. Some information without which we will be unable to provide you with the Helios Services is mandatorily required. However, apart from this, you can choose not to provide certain information. This might affect the range and usability of certain features of Helios Services. Below are some examples of information you provide to us:
   • Information needed for providing Helios Services to you such as name, email address, phone number, age or date of birth, location, pin code, area code, and occupation as provided by you.
   • Information provided by you to raise any service requests.
   • Search terms used by you.
   • Information in correspondence you send to us, including queries, inquiries, responses to surveys or other feedback.
   • Any other information that you may otherwise choose to provide us
2. Information collected automatically: Some information about you and your activities on our Website or Helios Services is automatically collected and stored by us. We use cookies and other personal and non-personal unique identifiers to obtain certain types of information when your web browser or device accesses Helios Services. To know more about this, we encourage you to read our Cookie Policy. Below are some examples of information that is automatically collected through Helios Services:
   • Your device’s IP address;
   • Helios Services metrics like technical errors you face, your interaction with service features and content, your settings preferences and backup information;
   • We collect purchase history of users to understand the popularity of our services and better them;
   • URL clickstream, timestamp of the time spent by you on Helios Services; page response time, download errors, user interaction information (such as scrolling, clicks, and mouse-overs);
   • Phone number that you use to call/text us from.

6. Purpose of collection, use, and processing of your Personal Information.

Our primary purpose in collecting your information, including Personal Information is to deliver personalized Helios Services and its various features. Please note that if you choose to not provide us the consent to collect your Personal Information, we may not be able to provide the full Helios Services to you.

We only collect and process Personal Information about you for lawful purposes. The lawful basis for processing your Personal Information depends on which country you are operating our Website or Helios Services from and it may change with changing standards and laws.

Below, we have listed the specific purposes for which your Personal Information is collected:

1. To provide you Helios Services
2. Improve Helios Services: We study and analyse your Personal Information and what Helios Services you subscribe to improve our service (including our user interface and security features). We also perform analytics and conduct customer research, including general market research or surveying our customers’ needs, generate sales and traffic patterns. For example, one of the ways we use Personal Information is to count the number of times a Helios Service is subscribed to as this will help us in improving our sales and quality of service. Such information is compiled and analysed on an aggregated basis.
3. To communicate with you: We will use your Personal Information to send you service related emails or to provide you with information, direct marketing, online and offline advertising and other materials regarding Helios Services and offers from time to time.
4. For fraud prevention: We use personal information to prevent and detect fraud and abuse in order to secure our customers. We may also use your information to assess and manage credit risks.
5. For advertising: We regularly analyse and measure the effectiveness of our advertising. For this, we use your Personal Information. We also use your Personal Information to display interest-based ads for features and specific Helios Services that might be of interest to you. We don’t use personally identifiable information for this.
6. To provide you technical support: We use your Personal Information to provide you customer or technical support including addressing support queries.
7. To comply with our legal obligations: In certain cases, we will need to collect and use your personal information to comply with applicable laws. For example, if you wish to write reviews for Helios Services, we will need to verify that you are a real purchaser and that your review is not commercially driven, etc.

7. Transfer of your Personal Information to third-parties.

We only share your Personal Information with third parties when it is absolutely necessary to do so. We don’t sell or misuse your Personal Information. Instances that would require us to share or transfer your Personal Information include:

1. When Helios Services are tied to third-parties: Some of the Helios Services use third-party applications or features. For example, social media advertising feature that we offer will include integration with social media platforms like Twitter, Facebook, Google etc. Some of our services are joint offerings with other services such as google analytics, cloud storage space, payment gateways etc. With such services, we share your Personal Information for the limited purposes that such service or product requires. Whenever a Helios Service requires that we share your Personal Information with a third party, we will link to their privacy policy and to ours.
2. When your information is sought by the court: When law enforcement agencies or a court of law seeks out your Personal Information, we may provide it as per our legal obligations, with or without informing you of the same.
3. For protection of rights and maintaining security: If we believe, in good faith, that we need to share your Personal Information with any user, or other person for the protection of their rights, intellectual property or personal safety.
4. When we engage third-party service providers: We may share your Personal Information with third-party service providers that we may engage for activities like – providing email services, cloud storage, designs & templates, hosting servers, credit scoring, payment processing etc.

8. Retention of your Personal Information.

We retain your Personal Information so long as its necessary for providing you the Helios Services and as per the lawful basis of processing and to comply with our legal obligations. While you hold an active account on our Website, we will retain your Personal Information. To determine the period for which we should retain Personal Information, we take into account how long we need it to:

• Maintain business records for analysis and/or audit purposes;
• Comply with record retention requirements under the law;
• Defend or bring any existing or potential legal claims; and
• Deal with any complaints regarding the Platform/any services provided on the Platform.

Any Personal Information that we collect to create a profile of you for the purpose marketing and advertising will not be retained for more than the period prescribed by applicable laws.

9. Security of your Personal Information.

We implement reasonable organisational, technical, and physical security measures to help protect your Personal Information against unauthorized access, loss, destruction, or alteration.

We use commercially reasonable security practices and procedures industry practices and procedures designed to help keep your Personal Information safe and secure. While we do so, please know that transmission of information over the Internet is not completely secure. We cannot, therefore, guarantee the security of your data while it is being transmitted. Such transmissions are at your own risk. We will also ensure, on a commercially reasonable efforts basis, that any agent or third party that we employ complies with the same security standards as we do for the protection of your Personal Information.

10. Your rights and choices.

We are mindful of your rights as a user of our Website and Helios Services. To make it easier for you, we have laid out your rights and choices in accordance with applicable law:

1. Access to your Personal Information: You can access your Personal Information through your account on the Website. You are responsible for providing us with your accurate Personal Information and keeping your Personal Information up-to-date.
2. Opt-out option: If you do not want to receive certain information from us like new offers, subscription packages, new services, advertisements etc. you can opt out of the same. Further, if you do not wish to share some Personal Information with us that we are not legally bound to collect from you, you can chose to opt-out of that also. To opt out of these please configure the appropriate setting in your account (usually found under “privacy” or “ads”).
3. Rectification of Inaccurate or Incomplete Information: If you wish to update or correct your Personal Information with us, please write to us with such a request and we will ensure that the changes/ corrections are made.
4. Data portability: Given the status of applicable law of your current jurisdiction, may be entitled to request copies of your Personal Information held by us. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). However, please note that where this is not a legal obligation, our compliance may be discretionary.
5. Withdrawing consent and restricting processing: At any given point in time, you may withdraw your consent to our collection, use and processing of your Personal Information. You can do so by selecting preferences available in your account settings or by sending us an e-mail. We will review your request and may ask you to verify your identity and action the request. Where you want to withdraw consent for location sharing, microphone access etc. you can disable the same in your settings/app or browser permissions. Should you require assistance to revoke your consent earlier given, please contact us using the information provided towards the end of this Privacy Notice.
6. Objection to Processing: In certain jurisdictions where you have the legal right to object to the use of your Personal Information with respect to certain types of processing, including processing for direct marketing and profiling, you can object by changing your preferences, disabling cookies as set out in our Cookies Policy.

11. Redressal of your grievances, complaints and queries.

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that your data has been misused in some form or that we have not complied with applicable data protection laws, please contact us – our details are set out at the end of this Privacy Notice.

Our grievance officer will investigate the complaint and determine what action should be taken. As per applicable laws, our grievance officer will acknowledge your complaint within 24 hours of its receipt and resolve the same within 15 days.

12. Updates and revisions of this Privacy Notice.

We reserve the right, at our sole discretion, to modify the terms of this Privacy Notice from time to time to ensure compliance with applicable laws or in response to changing regulatory or operational requirements (“Updated Terms”). The Updated Terms shall be effective immediately (unless stated otherwise) and shall supersede the earlier Privacy Notice. We will notify you of any changes to this Privacy Notice if the changes significantly affect your rights or as may be required by law.

Please note that your continued use of the Helios Services after any updates will mean you have accepted those changes. If you do not agree to the updates, you should stop using the Helios Services.

13. Contact us.

If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in this Privacy Notice. The details of our appointed grievance officer are as below:
Name: Sabhya Saachi Sharma
Phone no.: 8889992890
Email id: sabhya.sharma@heliosglobal.in
Address: 307, Tower 4, DLF corporate greens, sector 74a, Gurgaon Haryana -122004